CRESCENDO, the IT&C solution house, was Silver Partner at Cisco Expo 2006.
The fourth edition of Cisco Expo Romania took place between 11 and 12 April 2006, at JW Marriott Grand Hotel Bucharest
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CiscoExpo is the most important event organized by Cisco Systems Romania for presentation of the latest technological trends and solutions in communications networks.
Crescendo Solution House participated in the Cisco Partners Expo section presenting
“The integrated communication solution based on which companies get maximum returns from the business information".
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The attendances had the opportunity to participate at a demo of the interoperability between Cisco IPCC Express and Microsoft Dynamics CRM 3.0. Thus they could see the facilities resulted from combining the two technological platforms:
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Ø displaying the information about the client ( automatically, when the calling process is started);
Ø inbound and outbound calling processes ( automatically, at the initialization of the call) and the call time registration (when the call is finished);
Ø the possibility to initiate the calls direct from the Microsoft CRM page (“Click-to-Dial”);
Ø flexible distribution of the calls to the Contact Center ( on the priority criteria, on the competences of the agents, the appealing number and the specific information introduced by the client).
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At Cisco Expo 50 sessions were delivered by experts from both Europe and Romania, Cisco Systems representatives and experts from the 14 Cisco Expo’s partners.
Marius Tulea, the general manager at Crescendo, sustained a presentation with the title
“Maximizing the return from the business investments”
The auditor had the chance to discover:
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Ø How they can boost the sales both by increasing of the clients’ satisfaction (prospects and clients) and by offering high quality services
Ø A comfortable strategy in order integrate the voice communication with the IP system and with the management of the relationship with the clients.
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Cisco Expo is dedicated to the managers of the companies and to the IT specialists, sales representatives, IT managers and the network administrators , and to the public sector and academic organizations. The participation in Ciscoexpo 2006 was over 700 top business and technical decision makers in major market segments across the main industries.
Romana
