Crescendo - Casa de solutii IT&C

Romana

Why CRESCENDO ?

	•	focuses on the long-term interest of the client

	•	provides a comprehensive portfolio of IT&C services IT&C

	•	innovatively integrates latest technologies within the solutions it offers

	•	is a team of professionals certified by renown global IT&C partners

	•	employs over 16 years of experience in the field



	CRESCENDO - IT&C Solution House is SR EN ISO 9001:2001 certified by SIMTEX


	The basic services, including services that are specific to each of the various IT&C solutions we provide you with, such as integration, outsourcing and other complex services are presented in more detail in the Services page

IT&C resources management
	Professional solutions for IT&C RESOURCES MANAGEMENT - contribute to a reduction of the operational costs - minimize the impact of the unforeseen downtime on your system The solutions we offer are mainly based on the HP Open View suite from Hewlett-Packard. HP Open View is capable to integrate virtually any type of infrastructure and is the most open and complete IT&C resources management solution which can be applied over networks, applications, storage and computing devices. Network management - HP OpenView Network Node Manager (NNM) - provides a set of instruments that allows effective network management for heterogeneous IT&C environments; - allows the in-depth network view through an intuitive graphical user interface; - automatically detects the network nodes and provides a map illustrating its actual structure; - detects in real-time the events that are about to occur within the network and generates alarms; - collects the key information from the network; - assists network administrators in the planning and design of the network growth; - integrates with alerting systems (SMS, etc.) and forward alarms to remote distances/locations; - identifies the problems that arise in the performance of the network and offers personalized reports in line with the client's requirements. Servers, workstations and applications management - HP OpenView Operations (OVO) - ensures real-time event detection through consistent monitoring and manages the IT&C resources through a customized approach of each business; - offers a centralized integrated console for monitoring, administration, reporting and notification/alarming of servers, stations, and applications; - integrates the network events identified by the Network Node Manager and agents, as sources of performance/loading data and options for notification/alarming; - integrates heterogeneous IT environments; - saves administrators time by managing more devices with the same number of staff; - offers solutions for complex problems, providing also problem solving instructions through predefined automated actions; - can be integrated with the already existing of IT&C resources management and notification system. Services and processes management – HP OpenView Service Desk - comprehensive Service Management solution built around industry's best practices (ITIL- IT Infrastructure Library); - structured application which offers tools for administration, control, reporting and improvement of all business processes; - scalable and modular solution that can be configured according to the clients' needs; - helpful tool for implementation of ISO quality assurance procedures; - predefined settings based on "IT Infrastructure Library (ITIL)"; best practices are reducing the implementation effort; - includes modules for managing service calls, problems, incidents, orders, human resources, knowledge, assets and configurations; - excellent integration within operational management - manages services proactively. Changes and configurations management – HP OpenView Radia - provides automated, highly scalable and policy-based change and configuration management for desktops and servers; - performs inventories, provisioning and maintenance of content and software across heterogeneous devices; - ensures applications' availability thus generating savings in resources and increased productivity; - manages changes and configurations through a centralized web-based console; - ensures that the operating systems, the applications and the content are always right and perform at the desired level and that the entire software infrastructure is always in its desired state - up-to-date, reliable and secure. Storage management - HP OpenView Storage Data Protector - improves data access and protects company's data through centralized, automatic and controlled backup; - provides means for saving data from any system, regardless of the existing platform or installed applications; - allows the setting of the backup or restore session and provides a vast range of means for customizing the data to be saved/restored; - reduces TCO through automated routine operations.		HP OpenView solutions offered by CRESCENDO IT&C Solution House are defined mainly by: - flexibility - allow implementation within heterogeneous IT&C environments; - scalability - allow implementation to be carried out in progressive steps; - modular structure; - gradual implementation in accordance with the priorities; - control and monitoring of the whole IT&C structure; - administration options for multiple operating systems. IT&C resources management solutions offered by CRESCENDO result in: - lower operating costs; - timely reactions to events that might appear in the IT&C environment; - increased satisfaction of your company's clients/users. Our multifaceted provider capabilities furthermore recommends us as the partner capable to design and implement, in cooperation with you, the solution that can be best integrated with the already existing IT&C system. The solutions that CRESCENDO is offering also cover: - integrated software applications (ERP, CRM, BI) and relational databases - IT&C security - communications - software and hardware infrastructure - development and integration of software applications - integrated communications: Microsoft Dynamics CRM & Cisco Unified Communications profesionala Our competencies along with our integrated approach of a complete solution positions us as a potential unique contact point for any challenge related to the IT&C system of your business.
If you would like more information about the IT&C solutions and services we offer you please make your specific request by using our CONTACT form. We will be pleased to provide you with the information you need.
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