Cisco® Unified Communications system of voice and IP communications products and applications

allows organizations to communicate more efficiently – it helps them fluidize the business processes, find the appropriate resource first time and obtain bottom line results. Cisco Unified Communications portfolio is an essential part of Cisco Business Communications Solution – an integrated solution for organizations of all sizes which also includes network infrastructure,  security and network management products, wireless connectivity and an approach of product life cycle service type together with a flexible implementation and external management options, packages for financing the end user and its partners and applications for communication with third parties.

Cisco Unified Contact Center Express (formerly known as Cisco IP Contact Center [IPCC] Express) provides intelligent routing of calls, call management and integration of network-desktop telephony technology (computer telephony integration - CTI) on an IP infrastructure. Amongst main equipment of this solution we can mention: Cisco Catalyst® switches, Cisco CallManager software, Cisco IPCC Express Enhanced 2.5, and Cisco IP telephones.

The voice and data consolidated network reduces the various communication costs and allows an increase of the call-center productivity through voice calls, e-mail and interactive Web sessions. Unified e-mails, telephones and records in the database ensures a 360 degrees information about the client, including all historic interactions. Flexible call routing detects the appropriate resource

regardless its location, while the balancing of the calls volume ensures that no call is lost, even when shifts change or the traffic is modified. The measurement (recording) of client calls is a valuable feed-back, while various charts and reports supply continuous updates to the managers.

Initially known as Microsoft ® Business Solutions CRM, this is a complete CRM solution that offers to the sales professionals all the instruments they need in order to create and maintain an accurate image of clients, from the first contact through to the actual transaction and post-sale services. Microsoft CRM 3.0 Professional includes sales, marketing and customer service modules and represents a quick, flexible and affordable solution which brings about consistent and measurable progress in all business processes and allows the company to maintain close contact with clients and achieve higher levels of profitability.

Microsoft CRM 3.0 Professional represents an inherent extension of Microsoft Office and Outlook® applications and offers to the users a familiar interface which allows rapid adaptation and higher productivity. Microsoft CRM 3.0 is based on a scalable and secured architecture of the Microsoft.NET platform, as well as standardized instruments and technologies such as Microsoft SQL ServerTM, Microsoft BizTalk ® Server and Microsoft Visual Studio ®. Microsoft CRM 3.0 allows you to derive utmost benefit from the current IT infrastructure and of the experience of your employees in order to decrease the total cost of ownership (TCO).

 

In its two versions, Microsoft DynamicsTM CRM 3.0 Small Business Edition and Microsoft ® Windows ® Small Business Server 2003 Premium Edition offers you the instruments you need in order to compete in nowadays information era in which the capacity to better understand the needs of the clients and to take advantage of the new opportunities in a continuously changing market are essential.  

Combining the carefully crafted infrastructure with the enhanced security, installation and management characteristics, Microsoft CRM 3.0 Small Business Edition and Windows Small Business Server 2003 Premium Edition will help your company to develop closer relationships with the clients and to achieve new levels of profitability. Thus:

• you wok directly with Microsoft Office Outlook ®;

• you store a set of information about the client;

• you take advantage of Microsoft SQL ServerTM;

• you support the process of securing the information of the company;

• you obtain a higher ratio of the return on investment through a rapid implementation and simplified management;

• you add computers in the network faster;

• you send and receive faxes without exiting Microsoft CRM 3.0 Small Business Edition application;

• you maintain easier the Microsoft CRM 3.0 Small Business Edition application.