The Contact Center Service is part of a broader concept of integrated services that facilitates customer working with us. More than a professional service delivery, Contact Center enables efficient management of complex projects in terms of technical assistance and support.
Contact Center also allows us to increase quality and to efficiently integrate most part of other services we offer in order to minimize downtime of hardware equipment or software applications owned by our clients.
We can accomplish this relying on:
- Professionalism and timeliness of the Contact Center personnel;
- Standing stock of back-up and spare parts equipment;
- Our certified team of world-class partners.
We offer our customers through the Contact Centre:
Maximum Availability
Contact Center is operational 24/7, it manages thus, operational, customer requests who get more value from the solution maintenance and proactive problem solving, increased system availability and increased productivity for users.
Timeliness
Contact Center ensures call processing automation, alerting specialists and ongoing monitoring of registered cases.
Quality and professionalism
Customer requests are professionally handled, according to the type of contract, which provides service parameters (SLA), including: the range of coverage, response time, repair time, solving method.
Real-time Reporting:
The flexible system of reports provided by Microsoft Dynamics CRM allows better tracking of contractual obligations we have assumed from our customers.
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