The solution resulting from the cooperation of two IT & C leaders, Microsoft and Cisco, is now used for the first time in a Romanian Call Center after CRESCENDO’s successful implementation. The company’s management realized that in order to meet the needs of the market, Valoris had to replicate the Call Center department in each client company, which implied some difficulties in the reproduction of the environment. The Valoris business plan provided a powerful IT infrastructure to support an intense activity that would have the core or major priority of any performing company: the 360 degree viewer.
The Contact Center service is part of a broader concept of integrated services, the structure that facilitates company communication with the end customers. Being a strategic customer service enhancer, the Contact Center allows efficient management of complex projects in terms of technical assistance and support.
In the Digital Age Contact Center as a business unit has radically evolved. CRESCENDO through its experience and expertise can help you not only implement the latest Contact Center technology and infrastructure but can help you assess the current situation of your existing Contact Center in your company and support you in upgrades needed to follow the technological evolution.