CRM (customer relationship management) - customer engagement
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CRM (customer relationship management)

More then ever it has become necessity for a company to know their customers better, to know how much it has invested in a relationship with a client and the income obtained from that customer. It is time for a company to assess their customers, keep the relationship with the profitable ones and maximize revenues with them.  All these are embedded in a single concept: Customer Relationship Management, a concept that helps to maintain a good relationship with clients by optimizing business processes.

Microsoft Dynamics 365 customer engagement (CRM) On-Premise

Offers all the tools needed to create and maintain a 360 degree full picture on all customer interactions: sales, marketing, customer service.

Microsoft Dynamics 365 customer engagement (CRM) OnLine

The cloud version can be accessed as a pay-as-you-go service. You can increase business productivity and improve relationships, processes and organizational systems.

partener Microsoft Dynamics 365 customer engagement (CRM)

CRESCENDO team has proven competencies in customizing, configuring and implementing business solutions based on Microsoft Dynamics CRM.


The know-how needed to adapt your CRM to your business's specificity: implementations in industries such as: Banking, Call Center, Public Services, Media, IT.

Microsoft Dynamics 365 customer engagement (CRM)

The sales, marketing and customer support processes are interconnected through CRM (Customer Relationship Management) functionality and streamlined to develop and maintain customer loyalty, revenue growth, consistent customer service delivery and customer service, and ultimately , to assess which customers to focus on, covering the following business components:

  • Improve sales planning and management
  • Automate lead management processes and relationships with potential customers
  • Efficiently manage opportunities
  • Simplify and optimize your customer management
  • Increase the productivity of sales teams
  • Strengthen the management process
  • Simplify workflows
  • Mobile Express for Microsoft Dynamics CRM
  • Get visibility on the organization’s results and improve decision-making
  • Manage your data effectively
  • Repeat your marketing activities
  • Simplify your campaign planning
  • Simplify campaign execution
  • Improve response management
  • Simplify tracking your potential customers
  • Expand the value with Microsoft Office
  • Automate workflows
  • Mobile Express for Microsoft Dynamics CRM
  • Get the information you need to make decisions
  • Manage your customers
  • Improve customer service
  • Quickly resolve support cases
  • Simplify contract management
  • Get the right information at the right time
  • Integrate Mobile Express for Microsoft Dynamics CRM
  • Simplify programming your services with all the necessary resources
  • Develop processes that facilitate a collaborative and integrated organization


You can download a suite of brochures for the specific features of Microsoft Dynamics CRM:
(Romanian only)

Prezentare generala solutie CRM
Automatizarea activitatii de marketing
Cresterea productivitatii vanzarilor
Optimizarea activitatii de Customer Service
xRM – Anything Relationship Management