The solution resulting from the cooperation of two IT&C leaders, Microsoft and Cisco, is now used in a Romanian Call Center, after successful implementation by CRESCENDO in 2007. Company management acknowledged that in order to meet the market needs, the Call Center needed to be replicated within Valoris Call Center department of each business customer. This involved some difficulties in repeating the environment. Valoris business plan implied an efficient IT infrastructure to support an intensive activity that would have as high priority the 360 degrees perspective upon customer.
CRESCENDO is certified by Cisco as ATP (Authorized Technology Provider) – Unified Contact Center Enterprise (unified contact center solutions for large companies). Thus, CRESCENDO is the only Romanian IT & C company certified to offer Cisco Unified Contact Center Enterprise solutions integrated with Microsoft Dynamics CRM.
Participation in the ATP program is based exclusively on Cisco invitation and involves the fulfillment of specific requirements, subsequently audited by Cisco Certification Bodies. CRESCENDO has met all the necessary criteria for obtaining certification, such as: Cisco Advanced Unified Communication specialization; training and certifying the technical team in Cisco training centers in the UK and the US; developing a proprietary laboratory – with presentation, testing and troubleshooting role; all while maintaining a high level of customer satisfaction – constantly monitored through the Cisco Customer Satisfaction (CSAT) mechanism.
