Cloud PBX is the Microsoft technology that enables call control and PBX capabilities in the Office 365 cloud with Skype for Business Online. The Skype for Business Cloud PBX application allows you to replace the existing PBX with a set of features provided directly from Office 365 and integrated into the company’s cloud productivity experience.
CRESCENDO Managed Services for Office 365 Communication enables customers to communicate based on Skype for Business and Cloud PBX / PSTN Conferencing. We have the certificates to deliver these services and we rely on the Skype Operations Framework methodology. For the successful deployment and adoption of Cloud PBX with Office 365, the Microsoft Skype Operations Framework (SOF) is built into CRESCENDO services.
For successful deployment and adoption of Cloud PBX with Office 365, CRESCENDO has incorporated into the Microsoft Skype Operations Framework (SOF) services. SOF is a comprehensive guide and set of tools for implementing and managing a reliable and cost-effective communications service based on Skype for Business online. SOF covers the entire life cycle of the project from planning, delivery, adoption, operation and migration. The three stages of SOF that ensure a successful implementation of the Skype for Business project are: planning, delivery and operation.
Simplify user experience by integrating all phone devices into Skype for Business
Improve call quality and ensure essential functionalities in a modern workplace
You can call or be called by fixed and mobile phone users
Redirect, track, and record calls
Enhance authentication and security features, especially for mobile users
Use the scalability of the Microsoft cloud
Replace the traditional local PBX systems
Facilitates team communication for Skype users
Allows calling Skype to Skype and group calls
Voice and video conferencing for Skype users
Instant Messaging and text, voice and video messaging
Record audio / video calls and shared content
Organization of meetings and calendars
Sharing / sending files, photos, videos, screens, presentations, contracts
Extending Skype online meetings for Business through dial-in / dial-out phone calls to communicate with fixed and mobile phone users
Anyone can join your appointment over the phone, even if they do not have a data connection
Dial-in numbers for more than 100 countries around the world
CRESCENDO International SRL is a well-known IT&C integrator and the Partner who facilitates change in customer’s business through technology and experience accumulated in successful history as the “IT&C solutions house”. In short, CRESCENDO means over 200 active clients, thousands of successful projects and more than 20 strategic partnerships.
With over 25 years of experience on the market, CRESCENDO offers personalized IT applications, solutions and services to help customers get the most out of business information. With full Romanian capital, the company started as a hardware and software provider, and then added many IT & C solutions every year through partnerships with leading global companies. From the position of supplier with experience in several fields of activity, he gradually began to integrate complex systems based on both their own solutions and suppliers.
Plan the integration with the old PBX
Workshop about benefits and use scenarios for IP phones and videoconferencing equipment with end users
PSTN connectivity planning
Implementing the network optimization plan
Integrate the old PBX with Cloud PBX
Configuring PSTN Connectivity (ISDN E1, SIP)
IP telephony and video endpoint implementation (if applicable)
Cloud PBX - Changes to PSTN Access Configuration
As a CRESCENDO client, you benefit from managed services, regardless of the services you choose. Depending on the specific needs your company has, we offer three types of fully managed services for Office 365 Skype for Business, PSTN Conferencing and Cloud PBX. The valuable experience we have gained by combining specific services with each of our validated skills in integrated projects enables us to provide our clients with a wide range of complex services including: comprehensive network and security assessments, integration with PABX’es and operators, support for various types of peripherals, IP phones and final video points.
|Phase||Results||Crescendo Activities||Basic||Premium||Premium Plus|
|Planning||Defining specific needs.
Defining how to use it in the company.
Defining architecture and project approach.
Defining user scenarios.
Operations planning and adoption by users.
Evaluation of training.
|Office 365 Skype for Business Presentatios|
|Defining customer needs, people involved, and project map|
|Internal environment audit|
|Designing the solution architecture|
|Planning for PSTN Conferencing implementation|
|Network assessment (including WiFi)|
|Plan Cloud PBX solution|
|Plan the integration with the old PBX|
|Workshop benefits and use scenarios for IP phones and videoconferencing equipment for end users|
|PSTN connectivity planning|
|Proof of Concept|
|Delivery||Effective implementation of Skype for Business Online.
Protect your investment by ensuring a smooth migration of the PBX to Cloud
|Office365 Tenant Deployment|
|Activate the license for Skype for Business Online|
|Activate users and deploying support|
|Solution adoption / user training workshop|
|User Acceptance Tests|
|Implementing PSTN Conferencing|
|Set up PSTN dial numbers|
|Implementing your network usage plan|
|Integrate the old PBX with Cloud PBX|
|Configuring PSTN Connectivity (ISDN E1, SIP)|
|IP phones and endpoint video implementation (where applicable)|
|Operating||Proactive monitoring predicts problems and prevents them from becoming incidents.
Keep a high-quality and reliable Skype service for business.
|Adoption / use services|
|8x5x3 support days|
|New features activation|
|Technical Assistance in Operational and Administrative Tasks|
|8x5x business days support|
|Continuous improvement services|