Following implementation of Microsoft Office Communications Server 2007 R2, real estate developer Impact Developer & Contractor makes decisions faster and gets a discount of up to 50% of travel and communication, laying the foundation of unified communication (Microsoft Unified Communications). Situation Despite the financial turmoil that has...
ABB Romania, a leading Romanian company in the power and automation domain and member of ABB Group, introduced a Cisco Unified Communication solution to streamline work processes and reduce costs. The project also involved upgrading the IT network and interconnection of two company sites. The...
Volksbank, the third best bank in the Romanian banking system, with assets of over 5.3 billion and a 6.79% market share, chose Cisco IP Telephony to reduce operational costs related to communications. The project was started by implementing the solution in several key locations in...
In order to efficiently respond to various requests of different customers, VB Leasing acquired a high-performance Call Center solution in 2008. The client needed a solution from Cisco, and CRESCENDO was chosen as a supplier and implementer, because of its capabilities and experience. Initial Situation Volksbank Leasing...
The solution resulting from the cooperation of two IT&C leaders, Microsoft and Cisco, is now used in a Romanian Call Center, after successful implementation by CRESCENDO in 2007. Initial situation Company management acknowledged that in order to meet the market needs, the Call Center needed to be...
CRESCENDO implemented QlikView Business Intelligence solution based on revolutionary technology in Humanitas Group in May 2007. From now on, group managers base their decisions on accurate, timely and quickly information, in easily understood and processed reports. Initial situation Humanitas Group brings together companies like Humanitas Publishing House,...
“As developers, we operate valuable information and the additional assurance on information security that the new communication solution brings us is very important. Furthermore, this solution is a modern instrument to activate teamwork. When employees become more efficient, company’s profitability is higher. You can not...
Complexul Energetic Rovinari needed a solution that would increase the operational efficiency of the organization, reduce operational costs, and last but not least secure the informational flow, becoming critical. Initial situation In 2006, Complexul Energetic Rovinari had a communication and data infrastructure insufficiently developed to cover the needs...
With the new IT infrastructure implemented by CRESCENDO, Libra Bank offers a touch of speed and flexibility to the customers. Initial situation The high growth rate recorded by Libra Bank in 2005, and plans for territorial expansion and growth of the number of customers have made it...
Banca Transilvania has increased by 30% telesales business productivity after implementing Dynamics CRM, integrated into the existing Call Center based on Siemens technology. Other benefits include reducing by 75% of activation time of the Internet Banking service, increased productivity by exclusion of manual activities, and...